Privacy Policy

Who we are

Eden2Earth is an Australian cleaning and sustainability business based in New South Wales. We provide professional cleaning services and develop Orange Citrus Gold, a dissolvable capsule cleaner. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We only collect what we need to respond to you and deliver our services. This may include:

• your name and business name
• email address and phone number
• the service you need, your property type and the details you share in a quote request or message
• order and delivery details if you buy a product from us
• basic technical data such as browser type and pages visited, collected through cookies

How we collect it

Directly from you when you fill in a form on this website, email or call us, or engage our services. We do not buy personal information from third parties.

How we use it

• to respond to enquiries and prepare cleaning quotes
• to schedule and deliver services and products
• to send order updates and service communication
• to improve our website and services
• to meet our legal and accounting obligations

We will only send you marketing if you have agreed to it, and you can unsubscribe at any time.

Who we share it with

We never sell your personal information. We share it only with trusted providers who help us run the business, such as website hosting, email delivery, payment processing and delivery services, and only as far as they need it to do their job. Some of these providers may store data outside Australia; we take reasonable steps to make sure they protect it to a standard consistent with Australian privacy law.

Cookies

This website uses cookies needed for it to work and to understand how it is used. You can block or delete cookies in your browser settings, though some features may not work as intended.

Keeping your information safe

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by emailing info@eden2earth.com. We aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.